Additional Information
Everything you need to know to get started.
DIRECTORY
Whether you're new to OneTouch or a 323Gold Member, this page is an invaluable tool.
MANUALS AND PDFs

FREQUENTLY ASKED QUESTIONS
POLICIES
Shipping and Returns:
SHIPPING POLICY
All orders are processed within 2-3 business days via UPS Ground. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
RETURN AND EXCHANGE POLICY
If you wish to return your purchase, we will gladly accept the return within 30 days of delivery for items that are returned in new, unused condition in their original package, with a copy of your receipt. We reserve the right to refuse returns that do not match these conditions. A restocking fee may apply without the original packaging. Some returns may be accepted after a 30-day window, but a 10-20% restock fee will apply.
Grow Your Vision
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General and Payment:
STORE POLICY
We strive to make the best possible experience for our customers. If you have any questions please feel free to fill out a form from the Contact page and a customer care representative will contact you as soon as possible to address your inquiry.
If you have a need for tech support please file a ticket from our Contact page and we will attend to this issue immediately.
