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Additional Information

Everything you need to know to get started.


Whether you're new to OneTouch or a 323Gold Member, this page is an invaluable tool. 

Flip through our user-friendly manuals for more information on operating your OneTouch Software. Browse over our policies regarding Shipping & Returns, our Store Policy, and Payment Options. Get answers to questions that people like you have already asked.


Looking for more of our manuals and guides?

You can download these PDFs on to your computer, or click the gold star to favorite them so that they appear on your dashboard whenever you log in. 

Not an existing user? Make an account to access our extensive online library.

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Shipping and Returns:


All orders are processed within 2-3 business days via UPS Ground. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.


If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


If you wish to return your purchase, we will gladly accept the return within 30 days of delivery for items that are returned in new, unused condition in their original package, with a copy of your receipt. We reserve the right to refuse returns that do not match these conditions.  A restocking fee may apply without the original packaging.  Some returns may be accepted after a 30-day window, but a 10-20% restock fee will apply.

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General and Payment:


We strive to make the best possible experience for our customers. If you have any questions please feel free to fill out a form from the Contact page and a customer care representative will contact you as soon as possible to address your inquiry. 

If you have a need for tech support please file a ticket from our Contact page and we will attend to this issue immediately.

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