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Additional Information

Everything you need to know to get started.

DIRECTORY

Whether you're new to OneTouch or a 323Gold Member, this page is an invaluable tool. 

Flip through our user-friendly manuals for more information on operating your OneTouch Software. Browse over our policies regarding Shipping & Returns, our Store Policy, and Payment Options. Get answers to questions that people like you have already asked.

MANUALS AND PDFs

Looking for more of our manuals and guides?

You can download these PDFs on to your computer, or click the gold star to favorite them so that they appear on your dashboard whenever you log in. 

Not an existing user? Make an account to access our extensive online library.

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FREQUENTLY ASKED QUESTIONS

  • What is required to set up the OneTouch software?
    Before you install the Room version of OneTouch you will want to install the video and colaboration applications you want to use. This includes your video apps, our streaming app OBS, AirServer, and the Chrome Browser. Below are the common download links. OBS Download https://obsproject.com/download AirServer Download https://www.airserver.com/download
  • How do I get a license key for OneTouch Room or Desktop?
    Here are the options: Request a License via a Contact Us page. Purchase a License in the store and you will recieve an email with a key. Be sure to write down the license key, in the event that you may need it again. Contact one of our partner/resellers to purchase a license key. Call our main number and process an order via phone.
  • Does OneTouch work on Mac, Linux, or Android?
    No, as of today it does not work on Mac, Linux, or Android. We do plan to have a Windows Arm version later this year. We also plan to have an Android version later this year.
  • What video platforms does OneTouch work with and can I have another application added?
    OneTouch supports all of the mainstream video applications. If you have a video application we dont currently support, we can add it. Depending on the number of rooms or desktop version you require a charge may apply.

POLICIES

Shipping and Returns:

SHIPPING POLICY

All orders are processed within 2-3 business days via UPS Ground. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

 

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

RETURN AND EXCHANGE POLICY

If you wish to return your purchase, we will gladly accept the return within 30 days of delivery for items that are returned in new, unused condition in their original package, with a copy of your receipt. We reserve the right to refuse returns that do not match these conditions.  A restocking fee may apply without the original packaging.  Some returns may be accepted after a 30-day window, but a 10-20% restock fee will apply.

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General and Payment:

STORE POLICY

We strive to make the best possible experience for our customers. If you have any questions please feel free to fill out a form from the Contact page and a customer care representative will contact you as soon as possible to address your inquiry. 

If you have a need for tech support please file a ticket from our Contact page and we will attend to this issue immediately.

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